iVisa is centered around managing application files or “Cases”. Each Case contains all the things you need to collaborate with your Migration Agent(s) when preparing an application including:

  • a customisable Form and Document list
  • User guides
  • a Messaging (Chat) window to communicate with your Migration Agent(s)



From your Homepage you can access the key functions of the system.

  • Visa Applications takes you to the Cases which are set up for you by your Migration Agent
  • Migrants takes you to the list of the employees you are sponsoring, or have sponsored.
  • Representatives takes you to as list of Company Representatives you can assign to work with your Migration Agent(s) on specific Cases. You can add new Representatives from this page.
  • Company Profile takes you to Company Profile, where you can see your details as recorded by your Migration Agent.
  • Alerts is where you can keep track of any urgent requests from your Migration Agents on all of your Cases.


Visa Applications

Your Migration Agent will set up the Cases you have requested them to prepare and lodge for you. Click on the Visa Applications page to see a list of your Cases.

Hovering over View for the Application will let you see what stage the application is at. View for the Current Visa will show you any conditions which have been recorded against the Migrant’s current visa.

 The Manage column lets you select which of your company representatives you want to work with your Migration Agent(s) on the particular application. New applications are assigned to you by default.


Click on the Case Number to go into the Case. Normally you can access Nomination and Standard Business Sponsorship cases, but not Visa cases. This is because Visa Cases contain the personal information of your employees and their dependents and therefore must be kept private.

In the Case you will see the:

Case Summary – gives the basic details of the Case. The Process Stage is used by your Migration Agent to let you know where the case is up to.

Submit button – this is a formal way you can authorize your Migration Agent to lodge an application. You would only click this after you and your Migration Agent have agreed that all relevant documentation is ready for lodgement.

Form and Document List – This is a list of documents, which your Migration Agent is asking you to provide in support of the application. As you upload your documents (the blue button) your Agent will use the Retrieve (the green button) to view and review them. The Migration Agent will then set the document status to Approved, Reviewed or Rejected. This means you know exactly what the status of all the documents are at any time and can see what information is outstanding.

Messaging (Chat) window is used to communicate with your Migration Agent – if you do all your communications this way, it will save you having to sort and categorise emails and keeps everything in the Case file. Your Migration Agent will automatically get an email when you message them and you will get an email when they message you.


The Alerts page is where you can keep track of any urgent requests from your Migration Agents on all of your Cases.